Terms & Conditions
The Spice Route Trading Company Ltd
1. DEFINITIONS AND INTERPRETATION
1.1 In these Conditions:
Contract – means any contract for the sale of goods and/or the supply of services between us and you into which these Conditions are incorporated;
Conditions – means the standard terms and conditions of sale set out below, including any special terms and conditions confirmed in writing by us;
Goods – means the goods and/or services which we shall supply in accordance with these Conditions, under an order which is accepted;
We – means “The Spice Route Trading Company Ltd” and “us” and “our” shall be construed accordingly;
You – means the person placing an order for the Goods and entering into the Contract with us and “your” shall be construed accordingly;
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 Unless expressly stated otherwise, where rights and decisions are to be exercised or made at our discretion, then we shall be under no duty or obligation to you to justify or provide a reason for the decision.
1.4 Where our prior written consent is required in these Conditions, we shall not unreasonably withhold or delay in giving that consent.
2. BASIS OF SALE
2.1 These Conditions and the terms of the Returns Policy (as updated by us from time to time) shall set out the entire agreement and apply to all Contracts between us for the sale of Goods. These Conditions and our Returns Policy apply to all purchases you make from us at any time, whether you place your order through this website or by any other means set out in our catalogue.
2.2 All specifications, drawings and particulars of weights, dimensions and performance issued by us are approximate only and are not intended to form the basis of any Contract.
2.3 We reserve the right to withdraw any offer or special promotions displayed on the website that in the opinion of Healenic is being abused. However, in the event that you have already placed an order that we have accepted we will provide you with a full refund for any money received.
3. ORDERS AND SPECIFICATIONS
3.1 Your order represents an offer to purchase the Goods which is accepted by us when we dispatch the Goods to you. Our acceptance of your order is conditional upon the Goods being intended for personal use and not for resale. All orders are subject to availability and on a first-come first-served basis as unfortunately we are unable to reserve Goods.
3.2 If we reasonably believe you are intending to resell the Goods (whether on e-bay or otherwise) we reserve the right to refuse your order. However, in the event that we do accept your order we will be entitled to treat you as a commercial customer and as such:-
3.2.1 The rights afforded in clause 10 relating to the right to cancel will not apply; and
3.2.2 The terms of our ‘no quibble returns policy’ will be withdrawn, and we will only accept returned Goods within seven days of dispatch if they were defective at the time of receipt.
3.3 You shall be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions.
3.4 Commercial customers – We do not sell to traders who have the primarily intention to resell our goods on at a profit however we will allow large personal orders where the goods are intended for immediate family and friends. These orders will normally have to be checked and validated prior to approval and release.
3.4.1 We also reserve the right to add a 15% administration charge to such large orders to cover the extra verification of these orders.
3.4.2 We will only accept payment for such large orders via BACS or direct bank transfer into our nominated bank account. Goods will not be despatched until this payment has been received and cleared through the banking system.
3.4.3 Where we consider the order to be excessive and requiring more than the average parcel size we reserve the right to charge delivery for each parcel despatched.
3.4.4 We will not accept returns on such orders unless they are returned within 30 days.
3.4.5 Any seller that is deemed by us to be selling on to third parties may be barred from our database and be unable to place further orders.
3.4.6 All images and product descriptions remain the sole copyright of Healenic and any misuse or replication of such images will be subject to English copyright laws.
4. PRICE OF THE GOODS
4.1 The price of the Goods shall be the price confirmed by us at the time the order is placed.
4.2 While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund.
4.3 In the event that we are unable to supply the Goods at the price, specification or by the delivery date stated in the order, we will where possible notify you of any changes in the price or date and where the Goods ordered are not available we may offer you substitute goods. In the event that the substitute goods are at a different price, you will be asked to re-confirm your order at the new price. You are not obliged to accept any substitute goods and will be entitled to receive a full refund for the Goods which we are unable to deliver or are not acceptable.
4.4 The price is inclusive of any applicable value added tax or other sales tax (at the rate from time-to-time in force) and any packaging or delivery costs for which you shall be liable will be confirmed after your order has been placed.
5. TERMS OF PAYMENT
5.1 Please see our Payment Options for our terms of payment.
5.2 If you fail to make any payment on the due date then we reserve the right to: (a) cancel the Contract or suspend further deliveries to you; (b) charge you a reasonable amount of interest (as well after as before any judgment) on the amount unpaid, form the date the amount was due until payment is made in full, accruing pro rata on a daily basis.
5.3 In the event that a cheque or credit card payment is dishonoured by your bank or credit card provider, they (being your bank, credit card provider or our debt collection company) may charge a fee. Where we incur any fee or liability as a result of a dishonoured payment, you will be liable to reimburse us in full for the amount we have incurred.
5.4 Validation Checks. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Healenic will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Healenic website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
6.1 You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.
6.2 We aim to provide you with a reasonable date on which the Goods will be ready for collection or delivery. Where we become aware that the date for collection of delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.
6.3 If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
6.4 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur;
6.5 You may be subject to customs requirements and duties when ordering Goods for delivery outside the UK. Import requirements differ from country to country so you should contact your local customs office for further information of any relevant requirements and charges. We have no control over these charges and cannot predict what they may be. Any such charges must be borne by you and you are responsible for complying with all laws and regulations of the country in which you are importing the Goods. Please be aware that cross-border deliveries may be subject to opening and inspection by customs authorities and we are not responsible for delayed delivery times due to packages being inspected by customs.
7. RISK AND PROPERTY
7.1 Risk of damage to or loss of the Goods shall pass to you in the case of Goods to be delivered otherwise than at our premises, at the time of delivery or, if you fail to take delivery of the Goods, the time when you have collected the Goods.
7.2 Notwithstanding delivery and the passing of responsibility for the Goods to you, the transfer of the ownership of the Goods shall not pass to you until we have received in cleared funds payment in full of the price of the Goods.
7.3 Until such time as the Goods are paid for in full, you shall be responsible for taking reasonable care of the Goods. Where you fail to pay for the Goods in accordance with these Conditions, we shall be entitled, at any time, to require you to deliver up the Goods to us and, if you fail to do so seek a court order to permit us to enter upon any premises where the Goods are stored and repossess the Goods.
8. WARRANTIES AND LIABILITY
8.1 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by the applicable law. Where the Goods are sold to a person dealing as a consumer, we warrant that the Goods are of satisfactory quality and fit for their normally intended purpose.
8.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended) your legal rights are not affected by these Conditions. Further information on your legal rights can be obtained from Trading Standards or Citizens Advice Bureaux.
8.3 Our liability in respect of death or personal injury caused by our negligence and any other liability which it is illegal to exclude or attempt to exclude under applicable law shall be unlimited. For all other loss or damage which you may suffer or incur in connection with the supply of Goods under this Contract, our liability shall be limited to that caused by a natural and reasonably foreseeable consequence for which we are at fault or negligent.
9.1 Neither party shall be liable to the other or deemed to be in breach of Contract by reason of delay or failure to perform any of that party’s obligations if the delay or failure to due to act cause beyond that party’s reasonable control.
9.2 These Conditions do not purport to confer a benefit on any third party.
9.3 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
9.4 Where we do not take action against you for any breach of the Contract, we shall not be prevented from taking action against you in respect of any subsequent breach of the same or any other provision.
9.5 Where any competent authority deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the Conditions shall not be affected.
9.6 The Contract and these Conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
9.7 We reserve the right to monitor and record telephone calls our staff receive and make, in order to monitor staff performance and ensure the highest service possible is provided to our customers.
9.8 The copyright in all photographs, images and descriptions contained on this catalogue are owned by Healenic, and may not be reproduced without our express consent.
9.9 All dealings between us in connection with these Conditions and each Contract shall be carried on in the English language.
10. YOUR RIGHT TO CANCEL
10.1 If, for any reason you are unhappy with the Goods, you have the right to cancel your order at any time within seven working days from the day after the day on which the Goods were received.
10.2 If you wish to cancel before the Goods are dispatched, you are asked to contact us by email or phone as soon as reasonably possible.
10.3 If you wish to cancel after the Goods are dispatched, please return the Goods to us indicating whether you require an exchange or refund. Please refer to our Returns policy.
11. PROMOTIONAL CODES
11.1 We may make available promotional codes from time to time. Any use by you of a promotional code in respect of an order shall only be permitted where used by the person for whom it is intended and for a single use.
11.2 Promotional codes are not valid in conjunction with any other offer.
11.3 There is no cash alternative available.
11.4 The promotional codes can be withdrawn by us at any time.
11.5 We cannot issue refunds for promotion codes not used at the point of order, please check your order thoroughly before placing to avoid disappointment.
11.6 Discounts are applied proportionally to goods hence any returns or refunds on products will be on the proportional price and not the full price if a discount was applied.
12. INTRODUCE A FRIEND
12.1 We reserve the right to substitute or amend the offer at any time; any unused codes must be used by the expiry date.
12.2 We reserve the right to cease the Introduce a Friend promotion at anytime, should we choose to do this then we will honour all outstanding referred friend vouchers up to and including the date of finish.
12.3 Please ensure that you get your friends permission before you refer them as a friend.
12.4 You will not receive the offer if your friend is already a customer of www.healenic.com
13.1 Multibuy promotions in the style of ‘2 for £10’ will use the 2 cheapest products from the promotion offer if 3 products from the promotion offer are bought.
14. MY ACCOUNT
14.1 We reserve the right to reformat any address details created by you for the purposes of efficient delivery management and where we reasonably believe the address entered would cause a delay in the delivery of your order.
14.2 It is your responsibility to keep safe your email address and password details, any orders placed using your stored card details (whether by you or if compromised) will be treated as authorised by you and will be processed accordingly.
14.3 We reserve the right to suspend your account with immediate effect should we reasonably believe that you have breached our Terms and Conditions of sale and we shall be under no duty or obligation to justify or provide a reason for our decision.